Returns, Exchanges and Refunds

Please take the time to check out our returns terms and conditions before making a purchase online.
 
OUR POLICY
Returns will not be accepted unless you have emailed hello@federation.co.nz with your reason for return - and have had a reply. 
 
SALE ITEMS
During busy sale periods, dispatch times for orders may vary up to one week. 
Items on sale are deemed final, cannot be refunded or exchanged unless your original order is out of stock. If sale item is faulty, you may either exchange, or we can issue you with an online credit. 
 
RETURNS AND EXCHANGES
If you are not happy with an item you have received, we will issue you with an online credit if you return the item to us in the manner set out below. Items can be exchanged - unless it is a sale item.
We do not provide refunds unless your original order is out of stock.  
If you would like to exchange – send your returns back to :
Federation Clothing
Attn : Online Returns
16 Northcroft Street
Takapuna
Auckland
New Zealand
0622
Returns for online credit will be processed free of charge. Original shipping charges are non-refundable. You will be issued your online credit via email and is accessible at the check out.
Please send your parcel back to the address above following the same format. Please ensure that you fill out your returns form with the order number and tax invoice number. We are not responsible for duties or taxes or any other fees when sending back to us.
You must return your items to the address above within the 12 day period from the day your order was placed. 
  • Items must not be worn, altered or washed.
  • Items must be returned in new and unused condition and have all tags and original packaging attached.
  • Please note that the shipping charges or any related expenses (customs fees, etc) cannot be refunded.
  • Please note all shipping of returns are at the expense of the customer.
  • Until the return item is received at Federation Clothing Headquarters it is your responsibility. We recommend using track and trace. 
We offer a maximum of 2 exchanges after your original order.
 
FAULTY ITEMS
If we cannot repair or replace the item, then an online credit will be issued. We will only refund if the original order is out of stock.  
  
RE-DELIVERY
All delivery methods require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange pick up (often from the carrier’s depot) or re-delivery. Federation Clothing accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.
Package the return items along with your completed returns form and send it to the address below at your own expense :
Federation Clothing
Att: Online Returns
16 Northcroft,
Takapuna,
Auckland 0622.
NEW ZEALAND
Until an item is received it is your responsibility. Lost packages = tears, so Track n Trace yo!
 
REFUNDS
 Please note the below is not applicable to sale items – these are deemed final.
 We do not offer refunds unless your original order is out of stock. If you change your mind about the item you purchase we can offer you an exchange for something else or issue you an online credit.
If you want a refund (where applicable) exchange or online credit it must be done within the 12 day period from when the order was placed.
Refunds & Processing Time :
If your package arrives at Federation Clothing within the 12 - day timeline specified above, your refund (where applicable), exchange or online credit note will be processed within 48 hours (Excluding weekends and public holidays). You will be notified via email to the email address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from Federation Clothing. Please allow up to 3 – 5 working day before contacting us.